Only an overal ticket count, no child-parent

Only an overal ticket count, no child-parent relation. So eventhough we already have automated child-parent relation all tickets are counted for and not just the parent ticket

Why is it useful?

we only deliver actual work on a parent, the rest is less important

Who would benefit from it?

All Resolving Group's team members

How should it work?

Create a filter and differentiate the data based upon relation

What business problem do you want to solve? difference between the actual event we are working on and the total number of events generated Attachments Open full size
What are the current work-arounds? Is there an existing solution (with IBM or outside)?	download data from servicenow
What is your role?	Development