AIOps Console Ideas

Whenever during business hours any service outage of Severity 1 & 2 triggers, an automatic SMS Mobile alert from the monitoring console application should be sent to the relevant team members to jump in & fix the outage.

*1. What business problem do you want to solve?

***Any outage of Severity 1 & 2, should trigger SMS Mobile alerts to Resolving Teams from console application.

1. Why is it useful?

***All Resolving Group's team members shall get instant SMS notification and they will all come to their console to resolve just like bees coming back to hive.

2. Who will benefit from it?

***All Resolving Group's team members.

3. What would be the Measurable Benefits of the solution (Time, efforts etc.)

***All Resolving Group's team members away from console shall quickly jump in to fix, thereby saving time to understand & resolve the outage.

5. What are you doing currently as a workaround for the Issue/Problem or tried earlier? (Provide details)

***Resolving Group's team members away from console are called back by phone calls by other Team members with preliminary details to come on stations.

*6. Is there any known solution with IBM or known to you outside IBM? (Provide details)

***None with IBM, no idea for anything existing outside.

7. Do you have a Proposed Solution for this Issue/Problem?

***The outage alert triggered when outage happens is currently flashed on the consoles of the concerned resolving team members, IBM & Client Management. Same feed should be passed as an SMS notification to resolving team members & all stake holders.

*8. How should it work?

***The outage alert triggered when outage happens is currently flashed on the consoles of the concerned resolving team members, IBM & Client Management. Same feed should be passed as an SMS notification to resolving team members & all stake holders.